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Returns & Exchanges

Returns and Refunds Policy

Thank you for shopping at The Black Pug.

If you are not entirely satisfied with your purchase, we're here to help.

Our products with the exception of Native Vermont artwork can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By email: returns@theblackpug.com

Send the product to:

Meredith Krueger

The Black Pug

23 Boston Street, #1 Somerville, MA 02143

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Black Pug.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: returns@theblackpug.com